Privacy Policy

1. Introduction

Coinlend SAS ("MateAI", "we", "us", or "our"), a company incorporated in Colombia, operates the MateAI platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, and password when you create an account.
• Usage Data: Information about how you interact with our platform, including AI Mate configurations, credit usage, and feature interactions.
• Payment Information: Billing details processed securely through our payment providers. We do not store full payment card numbers.
• Device Information: Browser type, IP address, operating system, and device identifiers collected automatically.
• Communications: Records of correspondence when you contact our support team.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the MateAI platform
• Process transactions and manage your credit balance
• Send you service-related communications and updates
• Improve our AI Mates and develop new features
• Detect and prevent fraud, abuse, or security incidents
• Comply with legal obligations

4. Sharing of Information

We do not sell your personal information. We may share data with:

• Service Providers: Third-party vendors that assist in operating our platform (hosting, analytics, payment processing).
• AI Model Providers: Anonymized or pseudonymized data sent to AI providers to process your requests.
• Legal Requirements: When required by law, regulation, or legal process.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information, see our Cookie Policy.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability — receive your data in a structured format
• Withdraw consent at any time

8. Security

We implement appropriate technical and organizational measures to protect your personal information.

9. Contact Us

If you have questions about this Privacy Policy, contact us at: privacy@getmateai.com